PRIVACY POLICY

This privacy policy ("Privacy Policy") explains how we collect, disclose, use, share, and protect personal information about the Users of the Services (as defined in the Terms of Use, which may be accessed via the following weblink https://darmedicare.com/page.php?slug=terms-and-condition (the “Terms of Use”) and the visitors of Website (jointly and individually referred to as “you” or “Users” in this Privacy Policy). We have created this Privacy Policy to demonstrate our commitment to the protection of your privacy and personal information. Your use of and access to our Services provided via our website/mobile application is subject to this Privacy Policy and our Terms of Use (Terms and conditions)

1. TERMINOLOGY USED IN POLICY:

1. Cookies:

It is a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period.

2. Data:

Data includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our website and/or mobile application.

3. User or you:

A natural person who could access and use our website or mobile application.

4. Us, Our or We:

It represents DAR Medicare and our designated personnel’s who could process your information.

2. PURPOSE:

1. DAR Medicare is an acronym for Drugs And Research Medicare and will be used as DAR Medicare now onwards in the whole document. DAR Medicare is available only to such natural persons who have agreed to the Terms of Use and Privacy Policy after obtaining due registration, in accordance with the procedure as determined by DAR Medicare from time to time and such Terms of Use, read together with the Privacy Policy, that govern your purchase and use of the products and services from DAR Medicare. DAR Medicare constitute a legally binding contract, between you (“You” or “Your” or “Customer” or “User”) and DAR Medicare.
2. This Privacy Policy shall apply to the use of the Website/mobile application by all Users.  Accordingly, a condition of each User (s) access to the Website/mobile application and to the other services provided by DAR Medicare to Users is their acceptance of this Privacy Policy. Every User is required to read and understand the provisions set out herein prior to submitting any sensitive personal data or information to DAR Medicare failing which they are required to leave the Website/mobile application.
3. Although, we have employed sensible security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is proportionate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to Us by You.
4. This Privacy Policy is published in compliance to the Information Technology Act, 2000 and the rules, regulations, guidelines, and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
5. The purpose of this privacy policy statement is to explain to you what personal information We collect from your visit(s) to our website/mobile application, and how We protect the information that you provide to us when you use our website. You can be assured that DAR Medicare will use such information sensibly and carefully, and only in accordance with this privacy statement.
6. This Privacy Policy is effective from August 1, 2022. Any information that you provide to DAR Medicare is subject to our Privacy Policy.

3. PERSONAL INFORMATION COLLECTED BY US:

To serve you better, some of our services generally require us to know who you are so that we could best meet your needs. When you access the Services, or through any interaction with us via emails, chat, telephone calls or other correspondence, we may ask you to provide us voluntarily with certain information that personally identifies you or could be used to identify you. You hereby consent to the collection of such information by DAR Medicare.

In general, We do not automatically collect your personal identifiable information. We collect information from You only when: 

1. As a new User, when you register/create an account, upload your medical prescription, or place your order at DAR Medicare via our website/mobile application
2. As an existing customer, when you update your existing profile on DAR Medicare website.
3. As part of using the Website/mobile application, without predisposition to the generality of the above, information collected by us from you may include (but is not limited to) the following

• Name
• Email address
• Phone number
• Billing/Shipping address including your local pickup location
• User ID
• Gender
• Age
• Valid financial/payment information (managed by third party payment gateway)
• Password chosen by User (encrypted)

The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by DAR Medicare for the technical administration of the Website/mobile application, research & development, and for user administration.

4. OUR USE OF DATA:

Any or all the above data collected from You may be required by Us from time to time to provide information related to DAR Medicare services and to work on the experience when using our website or mobile application. Specifically, data may be used by Us for the following reasons:

1. carry out our obligations arising from any contract entered into between You and Us;
2. enable Us to offer you products and/or services and communicate with you about new products and/or services;
3. provide products and/or services and communicate with you about products and/or services offered by Us at super discounted rates or as flash deals.
4. provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application.
5. processing, disclosing, transmitting, and/or sharing the data/information with DAR Medicare and other third parties which have business or contractual dealings with us
6. analyse, operate, evaluate and improve our business, website and mobile application;
7. generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics to serve you better;
8. provide privileges and benefits to you, marketing and promotional campaigns based on your profilei
9. enforce the terms of use of our website and mobile application;
10. communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services
11. in connection with loyalty programs owned and operated by Us;l
12. to enhance your shopping experience and bring you access to membership programs, rewards and offers from Us;m
13. protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks.

We treat these conclusions as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

5. KEEPING YOUR DATA SECURE:

We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail at our email address [email protected]

6. WHO CAN ACCESS YOUR INFORMATION:

Your personal identifiable information can be accessed only on a need-to-know basis by certain designated DAR Medicare employees who manage the database, and all such employees are bound to strict confidentiality obligations and have agreed to our data protection policy.

7. CONFIDENTIALITY OF YOUR PRESCRIPTION:  

We understand the confidential nature your prescription and your disease/condition and medications advised. Your prescription uploaded on our website/mobile application is treated as protected information at DAR Medicare.

8. USERS RIGHT TO THEIR PERSONAL INFORMATION:                                                    

a) All the information provided to DAR Medicare by a User, including any sensitive personal data or information, is voluntary. User has the right to withdraw his/ her/ its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retrospective.
 b) Users can access, modify, correct and delete the personal Information provided by them which has been voluntarily given by the User and collected by DAR Medicare in accordance with this Privacy Policy and Terms of Use. In case the User seeks to update or correct, his/ her personal information, the User may exercise these rights accessing their profile on website/mobile application.
c) If a User has accidentally submitted any personal information to DAR Medicare prior to reading the Privacy Policy and Terms of Use, and such User does not agree with the manner in which such information is collected, stored or used, then such User can request DAR Medicare by sending an email to [email protected] for assistance applicable as per rules and regulation and our policies.  

d) In case the User does not provide his/ her information or consent for usage of personal information or subsequently withdraws his/ her consent for usage of the personal information so collected, DAR Medicare reserves the right to discontinue the services for which the said information was sought.

9. CHANGES IN PRIVACY POLICY:

DAR Medicare may update this Privacy Policy at any time, with or without advance notice. We urge you to review it intermittently to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website or notifications in your account. However, it is your responsibility to check our policies regularly to ensure that you agree with us. Your continued use of the Website will be deemed to be your acceptance of any changes that we make even if the same are not informed to You by any reason.

 If a User uses the Website/mobile application, such User is hereby deemed to have provided his/ her consent to the changed/modified Privacy Policy.

10. PROCESSING YOUR DATA:

We take steps to ensure that the Data we collect under this Privacy policy is processed according to the provisions of this Privacy notice and the requirements of applicable law. To ensure that your Data receives an adequate level of protection, we have purchased the best hosting services possible.

11. CHILDREN'S AND MINOR'S PRIVACY:

DAR Medicare strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the DAR Medicare Website and Services are not intended for use by minors, DAR Medicare respects the privacy of minors who may inadvertently use the internet or the mobile application.

12. CONTACT INFORMATION:

If you have questions about this Privacy Policy, please contact our customer service at [email protected] or call +91-9622242551.

13. GRIEVANCE OFFICER:

As per Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are as follows:

Mr. Uzair Ismail

DAR Medicare

Dar Complex, near Ghanta Ghar, Wanpoh Road

Kulgam, J&K-India 192231

[email protected]

  Timing: Monday to Friday between 9am and 6pm except public holidays.